Jose Carmona

Jose Carmona has over 30 years of experience in various technical roles. Jose is currently working as a Senior Content Consultant at Author-it since 2021.

Before that, Jose worked at Hewlett Packard Enterprise from 2015 to 2020 as a Technical Program Manager, where they managed knowledge management projects for multiple technical areas. Jose also conducted extensive research on products and developed project plans in collaboration with stakeholders.

Prior to their role at Hewlett Packard Enterprise, Jose worked at HP from 2000 to 2015 as a Project Manager. In this role, they developed end user documentation, created a web portal for product information, and collaborated with various teams to improve customer support and satisfaction.

Before joining HP, Jose worked at The Integrity Group as a Customer Service Manager and Technical Writer from 1998 to 2000. Jose planned and delivered documents based on client specifications, assessed documentation needs, and mentored a team of writers.

Jose's career began at The Reynolds and Reynolds Company, where they worked as a Mainframe Support Manager from 1995 to 1998. Jose directed research and integration of IBM mainframes and storage equipment, and resolved critical issues for customers.

Prior to that, Jose worked at Universal Computer Systems as a Technical Support Specialist from 1991 to 1995. Jose provided technical support on IBM mainframes, specialized in resolving critical issues, and performed installations and repairs at client sites.

Jose Carmona's education history begins in 1989 when they attended ITT Technical Institute-Houston North. Jose completed their Associate of Science degree in Electrical, Electronic and Communications Engineering Technology/Technician in 1991. Jose then pursued further education and enrolled at the University of Phoenix from 2001 to 2004, earning a Bachelor of Applied Science degree in Business Administration and Management. Continuing their education, they attended the University of Phoenix again from 2006 to 2007 and obtained a Master of Business Administration degree, specializing in Business Administration and Management, General. Finally, in 2005, Jose attended The George Washington University School of Business and completed courses towards a Graduate Certificate in Project Management.