Authority Brands
Margie Baker is an accomplished professional with extensive experience in customer success and operations management. Currently serving as the Director of Trade System Operations at Authority Brands since June 2025, Baker previously held various senior roles at ServiceTitan from September 2021 to July 2025, including Senior Customer Success Manager for both Strategic and Enterprise divisions, and Customer Success Manager. Prior experience includes eight years as Operations Manager at Star Servco and six years as Sales Manager at The Scotts Miracle-Gro Company. Margie Baker holds a Bachelor's degree in Political Science and Government from Virginia Wesleyan University, attained between 2001 and 2004.
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Authority Brands
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Authority Brands' companies include 15 leading home service franchisors. Founded in 2017 and headquartered in Columbia, Maryland, Authority Brands supports more than 1,700 franchise locations operated by more than 800 franchise owners in the United States, Canada, and Latin America. Authority Brands is dedicated to supporting franchise owners with our cornerstones: best in class training and operational support, marketing systems, and cutting-edge technology. They focus on providing this support to our franchise owners so that they and their teams can focus on what they do best – delivering fantastic service to their local customers.