Emil Ivan possesses extensive experience in operations, business development, and customer experience management across various industries. Currently serving as Head of Operations / Customer Opportunity Europe at AUTO1 Group, Emil leads a multilingual telesales team and is responsible for operations P&L, employee engagement, and project management in Bucharest. Prior roles include Global Development Lead at Ascensos, Inside Sales Manager at Veeam Software, and Senior Operations Manager at Concentrix, where Emil achieved significant improvements in KPIs and revenue generation. Educated with an Executive MBA from Conservatoire National des Arts et Métiers and a B.Sc. in Physical Education, Emil also has a background in real estate and customer service roles, showcasing a diverse skill set and dedication to enhancing business operations and customer satisfaction.
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