Jesse Friedner is a Customer Success Manager with extensive experience in B2B SaaS. Currently at AutoLeap since January 2024, Jesse focuses on product enablement, customer advocacy, churn reduction, and revenue growth through upselling. Prior to AutoLeap, Jesse managed a portfolio of significant telecommunications clients at Connectbase, implementing a Customer Success Plan strategy. At NICE CXone, Jesse handled 45 enterprise-level customers, ensuring they recognized value in their specific use cases. Jesse's career began at iMatrix, where leadership was provided for the Client Support team and Social Media management. Jesse's education includes training at Origin Code Academy and attendance at Palm Springs High School.
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