João Seco

João Seco is a seasoned Customer Success professional with extensive experience in managing high-performing teams and portfolios, particularly within technology and services sectors. Currently serving as a Customer Success Manager at Automata since January 2024, João previously held leadership roles at Infogrid, where contributions included managing a $4 million portfolio with zero churn for mid-market and enterprise accounts, collaborating effectively with cross-functional teams, and identifying platform limitations to drive retention. Prior experience includes strategic customer management at LanguageWire and project coordination roles at Donnelley Language Solutions and LINGUAEMUNDI TRANSLATIONS. João holds a Bachelor of Arts from Universidade Nova de Lisboa and has foundational studies in Engineering Physics from Instituto Superior Técnico.