Automated Outsourcing Services
Makhosazana Msibi has worked in various customer service roles since 2007. Currently, Makhosazana is an Administration Assistant at Etfsa, where Makhosazana handles client queries, complaints, and new investment applications. Prior to this, Makhosazana worked as a Customer Care Representative at Automated Outsourcing Services and a Customer Care Liaison Consultant at MultiChoice. Msibi also has experience as a Field Sales Representative at Old Mutual plc and Customer Service Representative at Merchants Vodacom and Virgin Mobile UK. Makhosazana holds a Certificate in Financial Accounting from UNISA and a Matric in Business/Commerce, General from Illinge Secondary School. Additionally, Makhosazana has studied Supply Chain Management at Intec College.
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Automated Outsourcing Services
AOS is leading independent fund administration company with specialties in Exchange Trade Funds, Structured Products / Portfolios, Transfer Agency, Asset Administration, Fund Accounting, Fund Pricing and Alternative Investments Administration, Share Registry and FinTech products and Services. These service offerings are underpinned by complex integrated technology solutions partially vendor provided partially AOS developed and allow the organisation to operate in very niche and complex markets with relative ease. AOS's fund services offering consist of the following administration competencies. TRANSFER AGENCY SERVICES •Collective Investment Scheme [CIS] administration •Exchange Traded Fund [ETF] administration •Structured Product administration •Contact centre services •Bank account reconciliation •Income distributions •Trade Settlements •Fund distributions •Commission calculation and payments •FICA •Fund reporting and client communications FUND ACCOUNTING & PRICING SERVICES •Calculation of the Net Asset Value (NAV) •Calculation of fund income and expense accruals •Preparation of annual financial statements •Maintenance of the fund's financial books and records •Payment of the funds expenses •Payment of dividends and distributions •Corporate Actions •Settlements via custodian banks •Fund valuations OFFSHORE FUND ADMINISTRATION SERVICES .Global custody services •Trustee services •Compliance services •Company secretarial services •Transfer agency services •Fund accounting & pricing services