Ken Ott

Ken Ott is a seasoned professional with extensive experience in process improvement, operations management, and customer support across various industries. Currently serving as a Senior Manager of Process Intelligence at Automation Anywhere since August 2021, Ken previously held positions such as Business Analyst Contractor at Marathon Petroleum Corporation, Process Engineer Contractor at Consultis, and Operations Engineer/Change Manager at Peak Hosting. With a strong background in IT service management, data analysis, and customer service processes, Ken has skillfully managed teams, developed metrics to enhance operational efficiency, and implemented ITIL standards throughout their career.