Darnell Dibbles

Darnell Dibbles is an experienced professional currently serving as the Head of Support for Tumblr at Automattic since February 2014, where responsibilities include leading customer experience strategy, analyzing support metrics, and implementing AI tools for efficiency. Previous roles at Automattic include Happiness Engineer and Trust & Safety Wrangler, focusing on user support and documentation. Darnell's experience also encompasses a position as Marketing and Communications Coordinator at Centene Corporation, Customer Service Representative at Nationwide Service Group, and Campus Minister at InterVarsity Christian Fellowship/USA, each contributing to a strong foundation in customer service, marketing, and community engagement. Darnell holds a Bachelor of Arts in English from The University of Texas at Austin, obtained in 2004.