Jennifer Hooks serves as a Happiness Engineer and Product Ambassador Lead at Automattic since October 2013, specializing in user support for a suite of WordPress plugins including Jetpack and VaultPress. In this role, Jennifer provides mentorship and guidance to team members, acts as a liaison between various departments, manages critical projects, and oversees the onboarding process for new hires. Prior to Automattic, Jennifer held academic positions, including Biology Instructor at Winthrop University and Biology Lecturer at York Technical College, focusing on a diverse range of biological topics. Jennifer holds a Master of Science degree in Aquatic Biology/Limnology from Bowling Green State University.
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