Janice Sales da Cruz

Janice Sales da Cruz has extensive experience in customer service supervision, currently serving as Supervisor de Atendimento at AUTOPASS S/A since August 2021 after a long tenure at LATAM Airlines from February 2006 to October 2021. Key responsibilities include team management of 27 agents, performance analysis, problem resolution, project implementation, and fraud prevention process creation. Janice holds an undergraduate degree in Business Administration from Estácio (2007-2011) and is pursuing a postgraduate degree in Strategic Administration at FIA Business School (January 2023 - July 2024) along with a Master's in Strategic Business Administration from the same institution (January 2023 - August 2024).