João Victor Dzeren

João Victor Dzeren serves as Gerente de Experiência do Cliente, Usabilidade e Brand Marketing at AUTOPASS S/A since June 2022, overseeing the brand essence and customer interactions in B2B and B2C contexts. Previously, as Diretor de Experiência do Cliente at TradersClub, João led teams focused on customer support and success, emphasizing a "Customer Centric" approach. Earlier roles included Senior Deployment Consultant at Vindi and Líder de Suporte Técnico & Customer Success at Mercado Livre, where João managed technical support teams and implemented strategies to enhance customer engagement. João holds a Master's degree in Philosophy from Unisinos.