Marlene Cortes

Marlene Cortes is an experienced professional in customer relationship management and operations, currently serving as Supervisora de relacionamento com o cliente at AUTOPASS S/A since March 2022. With a strong background in managing call center operations, Marlene effectively collaborates with quality, training, and planning teams to enhance customer experience. Previous roles include Coordenadora de operações at Neobpo, Sócia proprietária of Três Café Bistrô Restaurante Ltda, and Gestora de Operações at Atento Brasil, showcasing expertise in team leadership and operational management across various sectors. Marlene holds an MBA in Gestão Empresarial from FGV - Fundação Getulio Vargas and a Bachelor’s degree in Administration from Faculdades Oswaldo Cruz.