Heidi Chegwidden

Heidi Chegwidden is a skilled professional with extensive experience in IT service management, currently serving as Service Change Manager and Innovation Lead at Auxilion since February 2019. Responsibilities include identifying improvement opportunities, implementing change management aligned with ITIL, and enhancing service maturity while supporting customer needs. Previous roles at Auxilion include Problem Manager, Change and Major Incident Manager, and Service Desk/L2 Team Leader, where Heidi successfully led teams, developed change management plans, and ensured high customer service standards. Earlier experience includes positions at Southampton City Council and Renishaw. Educational qualifications include a Master's degree in Digital and Technology Specialist IT Operations Management from Northumbria University and a Bachelor's degree in Computer Systems Engineering from the University of Wolverhampton.