Laura Moreno

Laura Moreno has extensive work experience in operations management and customer support roles. Laura is currently working as the Director of Operations for BOS Healthcare at Auxis since 2018. Previously, they served as a Senior Manager of Customer Support at Auxis, where they were responsible for managing client migrations and acquisitions, talent acquisition, and quality management.

Before joining Auxis, Laura worked at The Results Companies from 2014 to 2017. Laura held various roles such as Regional Operational Excellence Manager, Site Operational Excellence Manager, and Operations Manager. In these positions, they focused on driving operational efficiency, improving compliance, and managing day-to-day operations.

Laura's career also includes working at C3/CustomerContactChannels, Inc. as a Senior Operations Manager/Site Leader in Guatemala from 2012 to 2013, and at Aegis BPO as a Senior Operations Manager, Program Manager, Site Quality and Sales Manager, and Team Supervisor from 2006 to 2012.

Laura started their career as a Supervisor at Sykes in 2002. Throughout their career, Laura has consistently demonstrated their ability to deliver results and drive operational improvement.

Laura Moreno obtained a Bachelor's degree in Advertising from the Universidad Hispanoamericana (CR) between 1999 and 2001. Laura also has additional certifications in various project management and professional development areas from LinkedIn, including "Operational Excellence Foundations," "Strategic Thinking," "The Six Morning Habits of High Performers," and "Creating a Culture of Collaboration." Laura also has a certification in "COPC High Performance Management Techniques" from COPC Customer Experience Management Services, obtained in May (month) of an unspecified year.