Nicola Hivon

Nicola Hivon is an experienced professional in customer service and operational improvement, currently serving as General Manager of Customer Service at Auxo Software since December 2022. Prior roles include Product Owner at Tower Insurance, where significant enhancements to the claims experience were implemented, and leadership positions at the Accident Compensation Corporation (ACC), overseeing large teams to improve claims management and customer satisfaction. Additional experience includes managerial roles at IAG New Zealand, Z Energy NZ, Vector Limited, and AMP New Zealand, focusing on operational efficiency, contract management, and strategic supplier relationships. Nicola holds a Bachelor of Arts with Honours in Social Policy and a Bachelor of Arts in Criminology and Social Policy from Victoria University of Wellington, along with a Strategic Thinking and Action Program from Mt Eliza Business School.