Sébastien Guimard

Customer Care Operations Manager at AVA & MAY

Sébastien Guimard has a diverse work experience spanning various roles and industries. Sébastien is currently working at AVA & MAY as a Product Manager, responsible for managing product development and strategy. Prior to this role, Sébastien was the Customer Care Operations Manager at AVA & MAY, overseeing the customer service operations. Sébastien also worked as a Customer Service Agent at the company.

Before joining AVA & MAY, Sébastien worked at Ubeeqo, where they held multiple positions. Sébastien started as a Customer Services Agent and then progressed to become the Deputy Team Lead and eventually the Team Lead in customer service for the French market.

Sébastien also has experience in the sales and marketing field, having worked as a Sales Marketing Intern at Rent Electric Europe. Additionally, they have a background in sociocultural animation, having served as an Animateur socioculturel at the Centre de Loisirs de Bernay for multiple years.

Overall, Sébastien Guimard has developed a strong skill set in customer service, operations management, product management, and marketing throughout their career.

Sébastien Guimard's education history begins in 2010 when they attended Lycée Augustin Fresnel in Bernay. Sébastien received their Baccalauréat degree in the field of Sciences in 2013. Following this, from 2013 to 2017, Sébastien attended Université de Caen Normandie, where they obtained a Licence degree in Applied Foreign Languages.

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Manager

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Timeline

  • Customer Care Operations Manager

    September, 2022 - present

  • Customer Service Agent

    February, 2021