Jacob Bale is an experienced IT professional currently serving as the Director of Global Service Desk at Avalara since April 2021, where key foundational support processes were rebuilt to enhance employee experience and team scalability. Prior to this role, Jacob was the Senior Manager of Global Service Delivery at Fortive, leading high-quality ITIL-based support across multiple organizations. With over two decades at Fluke Corporation, Jacob held various leadership positions, including Global IT Infrastructure & Security Manager, where significant security compliance improvements were achieved, and Global IT Continual Service Improvement Manager, focusing on standardized processes and customer service excellence. Jacob holds a Bachelor of Science degree in Computer Science from Washington State University.
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