Pedro Rueda

Pedro Rueda has a strong background in managing contact centers and customer service teams, with experience in implementing quality assurance processes and driving strategic initiatives to improve customer satisfaction and achieve business objectives. Pedro has a Master's degree in Strategic Direction of Customer Experience and Contact Centers, along with a Bachelor's degree in Administration. Pedro has worked in various industries, including telecommunications, healthcare, and technology, successfully leading teams, developing commercial strategies, and ensuring operational excellence throughout their career.