Vanda Helena Jones is a Microsoft Dynamics 365 Customer Engagement professional with over 7 years of experience in CRM application support and business analysis. Currently working as a Senior Business Analyst at Avanade, they specialize in Dynamics 365 Customer Service and Omnichannel. Vanda previously contributed to firms such as Purely CRM and Raymond James Ltd., providing technical and functional support to various CRM users. Alongside their technical expertise, Vanda is a keen linguist, fluent in French, Polish, Portuguese, and Spanish.
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