Eric Schwarz is a results-driven customer insight and CX leader with over 25 years of experience managing customer insights across various sectors, including telecom and consumer electronics. Currently serving as a Senior Manager of Customer Research at Avangrid, they lead a mixed methods research team and develop insight strategies that enhance customer experience and guide business decisions. Previously, Eric held senior positions at Bose Corporation and Breezeline, where they implemented successful consumer insight initiatives that generated significant revenue and reduced costs. They earned an M.B.A. and M.A. in International Relations from Boston University.
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