Lakisha Nelson

Lakisha Nelson has extensive experience in customer service and account management, currently serving as a Customer Service Representative at AVANGRID, Inc. since May 2016. Prior to this role, Lakisha worked as a Service Center Representative at S3 Shared Service Solutions, LLC from October 2015 to March 2016, and spent over a decade at Verizon Enterprise Solutions as an Account Services Coordinator, addressing billing issues, service inquiries, and promoting customer satisfaction. Earlier experience includes serving as a New Hire Customer Service Training Coordinator at Verizon Wireless, where Lakisha trained new employees on customer service techniques and problem resolution. Lakisha is currently pursuing a degree in Business Administration and Management at Strayer University.