Ozgur Kizilkaya

Ozgur Kizilkaya is an experienced professional in customer service and management with a strong background in transforming customer service organizations into customer experience entities. Currently serving as the Customer Services & Quality Group Manager at Avansas.com since January 2022, Ozgur oversees a large team and is responsible for achieving key performance indicators and service level agreements, enhancing customer satisfaction and retention, and managing the customer service budget. Previously, within Sodexo Benefits and Rewards Services, Ozgur held the position of Customer Service/Experience Director and Extended Board Member, focusing on strategic planning and leading customer experience initiatives while managing substantial budgets. Earlier roles include After Sales Services Manager at Tchibo GmbH Turkey and HP Consumer Operations Manager at Teleperformance, where Ozgur developed strategic processes and led sizable teams to achieve exemplary customer service metrics. Ozgur Kizilkaya holds a Bachelor of Science degree in Environmental Engineering from Istanbul Technical University.