James Zuidema

James Zuidema has a diverse work experience in the field of Information Technology. James is currently working at AvaSure as a Tier 1 Technical Support Lead, where they provide leadership and training to frontline technicians supporting the AvaSure TeleSitter system in hospitals nationwide and internationally. James ensures that SLA requirements are met for customer-facing requests. Prior to this role, James worked as a Tier 1 Technical Support Technician at AvaSure, where they supported the AvaSure TeleSitter system, assisting hospital staff in resolving issues related to the devices and coordinating with hospital IT staff for hardware and network problems.

In addition, James has worked as an Information Technology Consultant, although the details of this role were not provided. James also gained experience as a Student Information Technology Assistant at Muskegon Community College, where they provided end-user support to the main campus and managed the VoIP phone system, routing tickets through the help desk servicing system.

Overall, James Zuidema has demonstrated their expertise in technical support, leadership, and customer service throughout their work experience.

James Zuidema began their education at Muskegon Community College in 2017, where they pursued an Associate in Applied Science (AAS) degree in Computer Networking Technology, specializing in Information Technology. James completed their studies at Muskegon Community College in 2020.

In 2020, James Zuidema enrolled at Ferris State University, where they pursued a Bachelor of Science (BS) degree in Business with a focus on Computer Information Technology. James completed their undergraduate studies at Ferris State University in 2021.

In addition to their formal education, James Zuidema obtained several certifications. In 2017, they received CompTIA A+ certification from CompTIA. In 2020, they obtained CompTIA Network+ certification. Furthermore, in 2021, they achieved CompTIA Secure Infrastructure Specialist (CSIS) and CompTIA Security+ certifications.