Avature
Merlin Hodzhova is an experienced professional in account management and customer service, currently serving as Manager of Account Management EMEA at Avature since August 2018, where responsibilities include managing key accounts and leading a team of Account Managers. Previously, Merlin held the position of Team Manager at Concentrix, overseeing multilingual teams and customer service projects, while ensuring adherence to project KPIs. Additional experience includes a role as Junior Account Manager at TELUS International Europe, where project management for a large customer care team was a key focus, and earlier positions in quality assurance and training that involved process improvement and agent coaching. Academic credentials include a Master's degree in Economic Sociology and a Bachelor's degree in Industrial Economics from the University of National and World Economy, complemented by studies at Elizabethtown College.
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Avature
Pioneer of CRM technology for recruiting, Avature is a highly configurable enterprise SaaS platform for talent acquisition and talent management that drives innovation in the HCM software space. Founded by Dimitri Boylan, Avature empowers the leading-edge HR strategies of top industry enterprise companies worldwide, including 110 of the Fortune 500 and 28 of the Forbes Global 100, in more than 164 countries and 32 languages. Avature AI-powered solutions include: - Candidate Relationship Management (CRM) - Applicant Tracking System (ATS) - Careers Sites - Video Interviewing - Campus & Events Management - Employee Referrals - Staffing Agency Management - Retail Recruiting - Diversity & Inclusion - Onboarding - Employee Internal Mobility - Performance Management - Succession Planning - Employee Engagement - Social Learning - HR Case Management - Contingent Workforce Management