Allan Brown

Allan Brown is a skilled Service Engineer with extensive experience in the technology sector, currently working at Averro since March 2021, focusing on the Substrate Management Platform for Office 365 Services at Microsoft Corporation. Prior to this role, Allan held positions including Service Engineer I within the Windows Servicing and Delivery team at Microsoft, where involvement in tier 2 support and SRE methodologies was emphasized. Allan also has a background as a Build Engineer across various Microsoft divisions, such as in Customer Experience Engineering and the Core Operating System Group for Xbox, managing build processes, conducting root cause analysis, and providing operational support. Earlier experience includes web development and graphic design for small businesses, alongside academic qualifications with a Bachelor of Science in Industrial and Product Design from Western Washington University.