Charlotte, United States
Job Overview:
The Operational Controls Manager II is responsible for supporting new products, updates, and changes that impact the Service and Fulfillment Operations (SFO) organization. The Operational Controls Manager II will work closely with cross-functional teams and assist with medium work initiatives to large projects to ensure that Operations teams are prepared to support new and enhanced products, services, and process changes. This position will create, monitor, and execute various live production tests. The Operational Controls Manager II is responsible for identifying and documenting any issues that may arise within testing (including, but not limited to, system performance issues or discrepancies within money movement processes). This position will be responsible for research, analysis, and documentation as needed, as well as engaging/leading medium to large work efforts to ensure proper testing plans are in place and SFO is operationally ready to ingest the new changes. The Operational Controls Manager II will foster and manage relationships with internal and external stakeholders while understanding the strategic direction of the business and how it affects the SFO and teams' ability to support business strategies and growth initiatives.
Note: Some tests take place after hours including evenings and weekends due to release timelines.
What you will do:
What we are looking for
What would be nice to have:
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
Open roles at AvidXchange