Alissa Carrillo

Alissa Carrillo is an experienced professional in payment operations and call center management, currently serving as the Manager of Payment Operations at AvidXchange, Inc. since November 2017. Alissa has led initiatives in project management, end-user training, and communication strategies, while previously holding roles such as Process Change & Delivery Analyst and Service Designer, where responsibilities included documenting processes and training teams. At Optum, Alissa supervised call center teams, focusing on staff development and operational excellence across various health care functions. Prior roles in Connextions and Vonage involved overseeing large teams and improving call center efficiency through quality assurance and training initiatives. Alissa's expertise in fostering team growth and managing complex operations positions this individual as a key contributor in the field.