Siemen Raets

Siemen Raets is a seasoned professional in service delivery and project management, currently serving as Service Delivery Manager and Customer Program Manager at AVIOBOOK since May 2017. Responsibilities include defining business requirements, conducting technical implementation analysis, managing project plans and timelines, troubleshooting technical issues, and performing user acceptance testing. Previous roles at AVIOBOOK include Project Engineer and Customer Service Team Lead, focusing on customer support, team leadership, and the coordination of service delivery processes. Siemen also has experience as a Business Support Officer at Tobania, where engagement with customers was key. Siemen holds a Master's Degree in International Politics and a Bachelor's Degree in Arabic and Islamic Studies from KU Leuven.