Kathryn Smith

Kathryn Smith is a Senior Group Risk Intermediary Relationship Co-ordinator at Aviva since October 2014, where responsibilities include delivering exceptional customer service to intermediaries and customers in Group Protection business, collaborating with account managers, and supporting intermediary panel account plans for new business sales and retention targets. Prior experience includes serving as a Group Protection Insurance Specialist at Aviva, focusing on renewal accounts and stakeholder engagement, and working as an Assistant Manager at Anytime Fitness UK where membership sales and club marketing were primary responsibilities. Earlier roles include Customer Service Representative at the Royal Bank of Scotland and Sales Assistant at JANE NORMAN LTD, alongside an educational background in Fashion and Clothing Design from City of Portsmouth College.