Brad Merrill is an experienced leader in customer success and training, currently serving as the Senior Director of Customer Success, Implementation & Enablement at Aware360 since October 2025. Previously, at Opiniion Inc. from July 2021 to September 2025, Merrill directed customer experience operations, successfully building and scaling three key functions while enhancing onboarding processes to accelerate customer value realization. At Entrata, Merrill advanced from Associate Director of Client Training to Client Trainer, managing revenue-focused training initiatives and achieving high client satisfaction. Additional roles include Executive Sales Manager at DealerSocket, Sales and Service Representative at Industrial Solutions Inc., VP of Marketing at AMG, LLC, and Advertising Director at Silverline Security. Merrill holds a Bachelor of Science in Entrepreneurship from Brigham Young University and has training in Web Development from DevMtn.
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