Tom Roberts

Tom Roberts is a seasoned professional in digital customer experience and product management, with extensive experience in leading digital transformation initiatives across prominent companies. Currently serving as Senior Global Web & Digital Customer Experience Manager at AXA Investment Managers, Tom specializes in global digital strategy, customer journey management, and implementing customer feedback mechanisms. Prior to this role, Tom held significant positions at Aviva, focusing on customer experience strategy and digital product management, and at Allianz Insurance, where responsibilities included customer journey mapping and website redesign. Tom's career began in marketing and sales roles at firms such as Zipcar and Hartwell Plc. Tom holds a Bachelor of Arts degree in Business Studies with Marketing from the University of the West of England.