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Chiara Brocchi

Head Of Customer Experience And Satisfaction Excellence at AXA Italia

Chiara Brocchi has extensive work experience in various consulting and project management roles. Chiara started their career as a Junior Risk Consultant at Willis in 2008, followed by roles as a Project Consultant at Fiat Auto and AVIVA in 2009. Brocchi then joined McKinsey & Company in 2010 as a Business Analyst, where they worked until 2012. After a brief MBA Internship at the Inter-American Development Bank in 2013, they returned to McKinsey & Company as an Associate and later became an Engagement Manager. Their most recent position is at AXA Italia, where they serve as the Head of Customer Experience and Satisfaction Excellence.

Chiara Brocchi has a diverse education history. In 2013, they attended The London School of Economics and Political Science (LSE) for a Summer School program focused on Firms, Markets, and Crises in the Social Studies of Finance. Chiara then pursued a degree in Business Administration and Management from IE Business School, which they completed between 2012 and 2013. In 2009, Chiara earned a degree in Business Administration from ESCP Business School. Prior to that, they completed a high-level training course in Risk Engineering at CINEAS - Politecnico di Milano in 2008. Chiara also attended Alta Scuola Politecnica between 2005 and 2007, although the degree name and field of study are unspecified. Additionally, they hold a Master's degree in Chemical Engineering from Politecnico di Torino, which was obtained between 2005 and 2007. Their undergraduate education includes a degree in Biomedical Engineering from Politecnico di Milano, completed between 2002 and 2005. Furthermore, Chiara has acquired additional certifications such as "Speaking in Public: Storytelling, Influence, and Presence" from GetSmarter, "Customer Experience Innovation" from Northwestern University, and the "Oxford Women's Leadership Development Programme" from Saïd Business School, University of Oxford.

Location

Milan, Italy

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AXA Italia

With 166,000 employees and 107 million customers in 64 countries, AXA is a world leader in the field of protection and first global insurance brand in the world for the 8th consecutive year, according to Interbrand 2016. AXA's mission is protection, meaning to help customers live their lives with more peace of mind by protecting them, their relatives and their property against risks, and by managing their savings and assets. With an highly professional agency network, including about 650 agencies, and among the market leaders in bancassurance, since the partnership with Montepaschi Group, AXA is present in Italy in a multi-distribution perspective, through AXA Italia, including AXA Assicurazioni, AXA MPS and Quadra Assicurazioni, registering a gross written premiums of 8,4 billion euro in 2015, in addition to specialized companies. For more information, please visit the website: www.axa.it - www.axa-mps.it


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Headquarters

Milano, Italy

Employees

1,001-5,000

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