Luciana Soares

Luciana Soares has extensive experience in the insurance sector, particularly with AXA no Brasil since December 2015, where key roles have included Superintendente de Produtos, Serviços, e Governança, and Superintendente de CX, Relacionamento com Prestadores e Governança de Sinistros. Luciana has successfully led transformation initiatives, achieving results beyond expectations in a shorter timeframe and enhancing customer experience strategies. Prior experience includes roles at SulAmérica ING, where responsibilities involved identifying business processes and conducting market analyses. Luciana holds an CBA in Gestão Estratégica por Processos from Ibmec and a degree in Administração from Universidade Cândido Mendes.