Ruan Vianna

Ruan Vianna is a Senior Customer Experience Analyst at AXA no Brasil since June 2022, responsible for developing and managing specific departmental projects and overseeing contracted consultancy to ensure efficient initiative execution. Prior to this role, Ruan worked as a Mid-Level Customer Experience Analyst at Fora da Caixa from May 2018 to June 2022 and as a Marketing and CX Consultant across various sectors. Ruan's experience also includes positions at Bureau Veritas, focusing on production management and process optimization, and KPMG, with involvement in strategic management and auditing projects. Earlier career experience includes consulting roles at EY, specializing in sustainability and process improvement. Ruan holds an MBA in Digital Marketing and Communication from Universidade Candido Mendes and an extension in Accounting and Finance from Universidade Federal de Viçosa.