Pavla Hojgrova

Pavla Hojgrova is an experienced management professional with a diverse background in operations and customer experience across various industries. Currently serving as the Quality and Customer Experience Manager at AXA Partners Central & Eastern Europe since February 2024, Pavla previously held the position of Manager of Operations at OKIN Agency, where responsibilities included recruiting and process setup from an operational perspective. In a prior role at OKIN BPS, Pavla managed a department overseeing delivery management and led a team of 150 employees for Verizon. Additional experience includes positions such as Delivery Manager for Vodafone at Conduent, Manager of the Shared Service Centre at MONETA Money Bank, and Team Leader for mortgages at GE Capital. Pavla's educational background includes a Bachelor's degree in Economics and Management from VSP a.s. and technical studies in telecommunications.