Alexander Abarca Ramírez

Alexander Abarca Ramírez has a strong background in software development and implementation engineering. Alexander has worked for various companies where they have held different roles and responsibilities.

From 2002 to 2008, Abarca Ramírez worked at Datanet Internacional S.A. as an Analyst/Developer. There, they were involved in developing CRM and Collection software using Visual Basic. Alexander also worked on CTI integration and IVR development using various technologies.

In 2010, they joined Network Communications S.,A. (NETCOM) as a Consultant/Developer/Implementation Engineer. In this role, they developed customer service BOTS using Dialogflow and integrated them with own and third-party applications. Alexander also worked as a web and Windows developer using Visual Studio.

This year, Abarca Ramírez has held two positions. Alexander started working as an AEP Developer at ConvergeOne, where they focused on NodeJS integration development, DialogFlow ES/CX, and back-end development. Alexander also worked as an Avaya IVR Developer.

In addition, they joined Axim as an SME Consultant IVR Developer in 2021.

Overall, Alexander Abarca Ramírez has a diverse range of experience in software development, implementation engineering, and IVR development, making him a valuable asset to any organization.

Alexander Abarca Ramírez completed their Bachelor's degree in Engineering with a specialization in Computer Science at Universidad Fidélitas from 2007 to 2010. Prior to that, they obtained a Technical Superior degree in Computer Science from Tecnológico de Costa Rica between 1996 and 2000.

Furthermore, they have obtained multiple certifications to enhance their skills and expertise. In February 2020, Alexander became Scrum Master Certified (SMC) through SCRUMstudy - Accreditation Body for Scrum and Agile. Additionally, in July 2018, they received the Avaya Aura® Experience Portal with Proactive Outreach Manager Support Certified. More recently, in January 2021, they acquired the Avaya Solutions Developer Certificate (ASDC) and the Avaya Workforce Engagement Support Certified, both from Avaya.