Karla R Gordillo Hurtado

Karla R Gordillo Hurtado is an accomplished professional with extensive experience in IT service management and organizational governance. Currently serving as an ITIL Senior at Axity, Karla implements best practices to enhance operational strategies for clients, focusing on cost reduction and continuous improvement. Previously, Karla held significant roles at ALTÁN REDES, including GRC Manager and Information Security Manager, where efforts led to better risk management and ISO 27000 certification. Earlier positions include Senior Normative Manager at S21sec, Customer Experience Manager at Servicios Administrados Mexis, and various managerial titles at GLOBAL HITSS and Electronic Data Systems, emphasizing quality management, service delivery, and client satisfaction. Karla holds an MBA and multiple degrees in industrial administration and computer systems engineering from Universidad Tecnológica de México, alongside an ITIL v3 certification from EXIN.