Luciana Teles

Luciana Teles has a diverse range of work experience in the field of customer success and customer care. Luciana is currently serving as the "Diretora de Customer Success e Customer Care" at Axur since July 2022. Prior to that, they held the position of "Head of Customer Success and Customer Care" at Axur from January 2020 to April 2023.

Before joining Axur, Luciana had various roles in different organizations. Luciana worked as a "Professora de Customer Success" at FIA Business School and MBA SEDA Executive Education from October 2019 to the present. At VAGAS.com, they served as the "Especialista em Customer Success Operations - Team Lead" from June 2019 to December 2019.

In addition, Luciana worked at Linx as the "Head of Customer Success Operations - Team Lead" from March 2018 to June 2019. Luciana also served as the "Chief Customer Officer" at Hi Platform from August 2017 to February 2018, where they were responsible for guiding and advising clients on product usage, ensuring customer satisfaction and results.

Luciana'searlier experiences include roles such as "Head de Sucesso do Cliente" at DT+Seekr from 2017 to 2018 and at Direct Talk from April 2015 to August 2017. Luciana also worked as an "Analista de Marketing" at Direct Talk from August 2012 to April 2015.

Before entering the field of customer success, Luciana worked as the "Coordenadora de Comunicação" at Ideias & Efeito Assessoria de Imprensa from March 2009 to February 2012 and as an "Assessora de Imprensa" at Vera Moreira Comunicação from April 2007 to March 2009.

Luciana's expertise in customer success and customer care, along with their teaching experience, make their a valuable asset in any organization they work for.

Luciana Teles completed a program called Lideres Analíticos in the field of Ciência de Dados at Cappra Data Science Institute in 2019. Prior to that, they obtained a certification as a Customer Success Manager from Customer Success University - Gainsight in 2017. In 2012, Luciana attended St. Lawrence College where they completed a program titled Marketing - An Introduction. Luciana'seducational journey began in 2002 at Universidade Católica de Santos, where they earned a Bachelor's degree in Communication - Journalism in 2005.