Raul Vitor Souza

Raul Vitor Souza has a diverse work experience in various roles. Most recently, they worked at Axur as a Customer Care Analyst, where they assisted customers through various channels and contributed to the creation of knowledge base content. Prior to that, they worked at Alphanumeric Systems as a Medical Information Specialist, providing remote assistance and receiving high ratings for their performance. Raul Vitor also has experience as an Administrative Assistant at HAVAN, where they were responsible for the exchange and returns department. Earlier in their career, Raul worked at Uber as a Customer Support Analyst and Customer Service Agent, receiving training new agents and partners, and proposing improvements to enhance the customer experience. Raul Vitor also has sales experience as a Sales Consultant at VIGA - Authorized VIVO Reseller and Amazon Print, where they achieved sales targets and provided customer service in various settings. Overall, Raul has demonstrated strong customer service skills and the ability to adapt to different roles and industries.

Raul Vitor Souza completed their Bachelor's degree in Biomedicine from Universidade da Amazônia from 2015 to 2019. Prior to that, they pursued a degree in Technologist in Systems Analysis and Development from Universidade do Estado do Amazonas starting in 2013. In addition to their formal education, Raul has earned several certifications, including "Big Data Fundamentos 3.0" and "Introdução à Ciência de Dados 3.0" from Data Science Academy. Raul Vitor also holds an EF SET English Certificate with a proficiency level of C2. Furthermore, they have obtained various professional development certifications from LinkedIn on topics such as "Communicating with Charisma," "Managing Stress for Positive Change," and "Burnout: Como Evitar o Esgotamento no Trabalho."