Sibonelo Maphalala

Sibonelo Maphalala is an experienced Customer Experience Analyst currently employed at Bamboo since November 2024, with a previous role as Client Case Officer at Nomad Capitalist from April to December 2024. Prior to these positions, Sibonelo served as a Customer Experience Executive at Protect Group, where responsibilities included managing membership programs for event cancellation and refund protection. Additional experience includes roles at Varsity College as a Customer Relations Officer, and extensive customer service positions at International SOS, CCI South Africa, WNS, MBD Credit Solutions, and MTN. Sibonelo holds a Bachelor's degree in Communication and Media Studies from the University of KwaZulu-Natal and a National Senior Certificate in Commerce from Stirling High School.