Alyssa Grant

Alyssa Grant has worked in the technical support industry since 2013. Alyssa began their career as a Technical Support Lead at Academic Computing and Media Services (ACMS)/ResNet at the University of California San Diego campus. In this role, they assisted students and faculty with resolving internet issues, malware infections, lecture hall media problems and student email and account errors.

In 2014, Grant moved to Axure Software Solutions, where they held two roles. The first was Senior Product Support Specialist IV, in which they provided courteous, thoughtful, and complete answers to technical questions regarding Axure's products and services. Alyssa also had a deep, comprehensive technical knowledge of Axure's products and acted as a proactive user advocate.

Grant then moved into the role of Lead Product Support Specialist. In this role, they helped to ensure that the technical customer support team grew while maintaining a high quality of service. Alyssa provided day to day leadership for the product support specialist team, coached team members to peak performance, and thought strategically on how to improve overall team bench strengths. Alyssa also trained new team members, provided monthly and weekly reports on team performance, and worked together with leadership to identify areas of improvement to provide a higher level of service to customers.

Alyssa Grant obtained their Bachelor's Degree in International/Global Studies from UC San Diego between 2010 and 2014.