Iolanda M. is an experienced Customer Experience Manager at Axway since May 2017, where Iolanda leads the Voice of the Customer program, implements survey strategies, and collaborates cross-functionally to enhance customer experience through data-driven insights and customer journey mapping. Previously, Iolanda served as a Customer Experience Senior Analyst at Axway and held the role of Customer Experience Data Analyst at Microsoft from July 2014 to May 2017, focusing on digital transformation for B2B clients and managing survey campaigns while presenting insights to operational teams. Early career experience includes market research analyst roles at CSA and Groupe BVA, where Iolanda conducted research in financial services and travel, respectively, and a marketing specialist position at Credit Agricole. Academic qualifications include a Master's Degree in Marketing Research and a Bachelor's Degree in Business Management.
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