Melanie Vicera Puli

Melanie Vicera Puli has a diverse work experience spanning various industries. Melanie started their professional career at SPi Global, where they provided support to international authors, editors, and reviewers. Their responsibilities included managing the peer review process and training new agents.

From there, Melanie joined Thumbtack as a General Manager/Country Manager. Melanie played a pivotal role in building and leading a 500-person team in the Philippines. Melanie was responsible for various HR functions, including creating HR policies, designing compensation packages, and implementing training and development programs. Their efforts resulted in a high employee retention rate of 98%.

After Thumbtack, Melanie worked at Pearson English Business Solutions as a Marketing Research Team Leader. Melanie contributed to the EDHEC Global MBA Consulting Project and led a team in conducting market research.

Next, Melanie worked at StarOfService as the Global Operations Manager. Melanie oversaw operations and played a crucial role in the growth and success of the company.

Their most recent role was at Axway as the Principal Customer Success and Escalations Manager for EMEA Strategic Accounts. In this position, Melanie served as a trusted advisor and customer advocate, building strong relationships with key stakeholders in strategic accounts. Melanie also led the post-sales life cycle and was responsible for issue resolution and escalation management. Additionally, Melanie collected customer feedback and collaborated with internal teams to drive improvements.

Overall, Melanie Vicera Puli has demonstrated their expertise in customer success, operations management, HR, and marketing research throughout their career.

Melanie Vicera Puli obtained a Master of Business Administration (M.B.A.) with a focus on Entrepreneurship/Entrepreneurial Studies and Global MBA from EDHEC Business School between 2015 and 2016. Melanie also holds a certification in ITIL Foundation Level from AXELOS Global Best Practice, obtained in 2022.