Lietart Annika

Lietart Annika has extensive experience in customer experience and human resources, currently serving as Stafmedewer zorgbeleid at AZ Jan Portaels Vilvoorde since July 2021, focusing on developing hospital-wide customer experience policies and analyzing customer satisfaction. Prior experience includes an internship in employee experience and change management at BDO Belgium, and an HR role at Cevora/Cefora, where Lietart re-skilled in various HR domains. A long career at Brussels Airlines spanned across multiple roles, including Product Performance Projects and Process Manager, where Lietart conducted trend analyses and implemented customer satisfaction initiatives, and Project Manager for innovative lounges at Brussels Airport. Lietart's background also includes a managerial role at Sabena, overseeing inflight logistics and quality, alongside positions in operational roles at Aviapartner and Stad Mechelen. Academic achievements encompass a Master's degree in Art History and several certifications in coaching and communication management.