Nigar Mammadova is a seasoned professional with extensive experience in customer service and contact center operations, particularly with Azercell Telecom LLC from January 2018 to June 2025, where roles included senior specialist in the Premium Contact Center unit and contributions to AI-based customer interaction technologies. Responsibilities encompassed addressing customer inquiries, managing problem resolution, coordinating loyalty program development, and providing performance reports to management. Additionally, Nigar has experience in web development from a role at Ingress Academy, alongside previous online support and social media management functions at Azercell Telecom MMC. Nigar holds a degree in Business Administration and Management from Azerbaijan State University of Economics (UNEC), completed between 2008 and 2012.
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