Giovanna Vilas Boas

Giovanna Vilas Boas is a skilled professional in customer relationship management and customer experience with significant expertise in the aviation and financial sectors. Currently serving as Coordenador de CRM | Jornada do Cliente at Azul Linhas Aéreas Brasileiras since August 2023, Giovanna previously held the position of Customer Journey Coordinator for Financial Products at Loft from July 2021 to August 2023. Prior experience includes positions such as Customer Experience and Quality Coordinator at CVC CORP and various roles at LATAM Airlines focusing on loyalty analysis. Giovanna began her career at Terra Networks as a Commercial Planning Analyst and Intern. Education includes a Mestrado Profissional in Empreendedorismo e Inovação from the School of Economics, Business and Accounting at the University of São Paulo (2022-2024) and a Bachelor's degree in Administration from Unifesp (2011-2015).