Jonathan de Decker

Jonathan De Decker possesses extensive experience in customer operations and management, currently serving as Customer Operations Manager at B. Braun Medical since August 2015, where previous roles included Internal Service Manager and Customer Care Manager. Prior to this, Jonathan held the position of Contact Center Manager at Phone House from September 2013 to August 2015, gaining expertise in people management, project management, and the implementation of SLAs and KPIs. Jonathan's career began at Sabena (now Brussels Airlines) as Cabin Crew Member, followed by roles at DSV as Customer Service Responsible and at Godiva Chocolatier as Customer Service Manager and Senior Customer Service Agent. Jonathan holds a Bachelor's degree in People Management, with additional training from Franklin Covey Management and education from the Sabena Flight Academy and Sint Joris Institute.