B2X offers manufacturers, insurances, carriers, and retailers with customer care services for mobile devices and other consumer electronics.

Business Intelligence

Software

Alfons Krauthausen

Dion Carter

Thomas Skorzewski

Dr.-Ing. Hendrik Elsäßer

Konrad Szombara

Nguyen Nguyen

Do Nam Trung

Andrew Humphries

René Schuster

Hendrik Brandis

Karim Barkawi

Hans-Dieter Koch

This department focuses on providing assistance and solutions to customers through various channels.

Customer Support Services

The Human Resources team at B2X focuses on cultivating a high-performing workforce to support the company’s diverse customer care services. They manage recruitment, employee relations, and talent development across various regions, including APAC and Peru, ensuring alignment with strategic business goals. By fostering a positive organizational culture and supporting employee engagement, they enhance the overall effectiveness of B2X’s operations in the consumer electronics sector.

Human Resources

The Operations Management team at B2X is responsible for overseeing and optimizing the delivery of customer care services for mobile devices and consumer electronics. This team coordinates logistics, manages service delivery, and ensures efficient operations across various regional centers. By focusing on process improvement and cross-department collaboration, they enhance service quality and customer satisfaction.

Operations Management

This department oversees the coordination and delivery of services to ensure regional compliance and customer satisfaction.

Service Management

This department focuses on overseeing supplier relationships, performance, and claim management.

Supplier Management

This department manages financial reporting, budgeting, and accounting operations to ensure the organization's financial health.

B2X

Org chart

Board & advisors

Teams

Customer Support Services

Human Resources

Operations Management

Service Management

Supplier Management

Accounting and Finance

Offices

B2X

Org chart

Board & advisors

Teams

Customer Support Services

Human Resources

Operations Management

Service Management

Supplier Management

Accounting and Finance

Offices

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