Carlos Eduardo Alexandrino Pacheco

Carlos Eduardo Alexandrino Pacheco has extensive experience in service management and performance management within the technology sector. Currently serving as a Service Manager at B2X Care Solutions since November 2010, Carlos oversees Repair Centers for Motorola and Sony projects, ensuring SLA compliance and performance management. Previously held positions include Service Performance Manager for Blackberry in Latin America, where Carlos focused on business performance across regions, and Auditor for Apple projects, conducting external audits of authorized service providers in Brazil. Carlos also has a strong background in Repair Operations management in South America for Blackberry, supporting various operational aspects in Brazil, Chile, and Argentina. Prior to B2X Care Solutions, Carlos worked at BGH do Brasil Comunicações e Serviços LTDA as a Production/Technical Coordinator for the SonyEricsson project. Carlos holds a Bachelor's degree in Electrical and Electronic Engineering from EATT.