Karina Ribeiro

Karina Ribeiro is an experienced professional in customer experience and business management, currently serving as Gerente de Customer Experience at B3 since January 2024, focusing on innovative technologies for customer service. Prior to this role, Karina held various positions at VAGAS.com from May 2012 to November 2023, including Head CS, where responsibilities encompassed client segmentation, journey mapping, and enhancing product performance metrics. Karina's career began at SKY Brasil as Supervisor de Operações, transitioning to Tivit as Analista de Negocios, providing expertise in project management and software customization. Academic qualifications include an MBA in Gestão de Negócios from FIAP and a Customer Success certification from CS Academy, along with other specialized training in IT governance and marketing.